Your team is already using AI. Let’s make sure they use it well.
Practical, hands-on training that helps customer service and QA teams use AI safely, accurately and without losing the human touch. Built on your own customer cases, not generic examples.
AI doesn’t fail customers. Untrained use does.
Agents are already using AI to draft replies, find answers and summarise reports. Used well, it saves time and lifts service. Used without guidance, it sends customers wrong answers, puts their data at risk and makes service feel different with every agent. The tool is the same. The training is what changes the result.
Reply faster, keep your tone, check facts and know when to hand over to a human.
Review more interactions, find complaint patterns and coach agents better, with a human making every final call.
A step-by-step programme that maps where AI fits, what it costs and how to manage the risks, ending with a business case for leadership.
Banks, insurers, SACCOs and growing businesses whose customer service teams already use AI, or soon will. It suits contact center managers, QA and customer experience leads, and HR and training teams who want AI used safely and consistently across every customer conversation.
Tested prompts written in your organisation’s voice, ready to use from the next shift.
What never goes into an AI tool, when to check an answer, and when to hand over to a human.
Staff who use AI the same safe way, so customers get the same quality from every agent.
For QA teams, an AI-assisted review workflow. For the full programme, a business case your leadership can act on.
| Team size | AI for Agents | AI for QA & Insights | AI-Ready CX Programme |
| 1–10 people | KES 85,000 | KES 120,000 | KES 250,000 |
| 11–20 people | KES 120,000 | KES 180,000 (2 sessions) | KES 320,000 |
| 21–35 people | KES 200,000 (2 sessions) | Custom quote | KES 400,000 |
| 36+ people | Custom quote | Custom quote | Custom quote |
Note: Agents and QA prices are for one full day per session. The AI-Ready CX Programme runs over 6 weekly sessions or 2 intensive days. All delivery is in person in Nairobi or virtual. Travel outside Nairobi is quoted separately.
Find out how your team is really using AI. Book a 30-minute discovery call. We’ll talk about your team, how they use AI today and which programme fits. Every session is tailored to your workflows, your tools and your customer cases.